Rafayel Hotel & Spa, London - Reviews, Room Options & Prices 2025

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About the Hotel

34 Lombard Road, London, United Kingdom, SW11 3RF

Rafayel Hotel & Spa is part of Battersea's acclaimed Falcon Wharf Development, designed by architect James Burland. This eco-friendly 5-star boutique hotel features a unique structure that offers spectacular 360° views of London from a spacious roof terrace. The hotel uniquely emphasizes sustainable luxury with cutting-edge green technologies while ensuring maximum comfort. Located along the River Thames, Rafayel provides a tranquil and luxurious setting within close proximity to central London.

Location

Conveniently situated adjacent to the London Heliport, Rafayel is a 10-minute walk from Clapham Junction, providing easy access to the broader London transport network. The 170 bus links guests to key destinations, including Victoria Station. Notable attractions such as Harrods and Hyde Park are just a short distance away, making the hotel a suitable base for exploring the city's cultural landmarks.

Rooms

The hotel offers 71 luxurious 'smart' rooms designed for comfort, featuring bespoke furnishings and floor-to-ceiling windows. Each room is equipped with modern amenities such as free WiFi, air conditioning, and a state-of-the-art entertainment system. Suites additionally boast features like hot tubs and views of the River Thames. Guests can enjoy services like 24-hour room service and a rich selection of refreshment options within their accommodations.

Eat & Drink

Dining at Rafayel is anchored by the Banyan on the Thames restaurant, which serves an extensive grill-based menu with a Mediterranean twist. The hotel's stylish riverside bar offers a variety of cocktails and light bites, complemented by indoor and outdoor seating options. Guests can indulge in a refined afternoon tea experience and enjoy a selection of cigars in a dedicated lounge area, making it ideal for social gatherings.

Leisure & Business

Rafayel features a comprehensive spa and wellness center, offering a range of treatments including deep tissue massages and facials with organic products. Business travelers benefit from a well-equipped boardroom and event space that accommodates up to 150 guests, complete with modern technology. The hotel also provides leisure facilities such as a sauna, steam room, and well-maintained gym, ensuring a balance of relaxation and productivity.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room

Max:

2 persons

220 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Superior Double Room

Max:

2 persons

260 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Deluxe Double Room

Max:

2 persons

290 m²

Bed options:

1 King-size bed

Shower

Heating

room details

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Getting around

A guide to all available transportation options

City Centre

London 5.3 km

Airports

London City (LCY) 20.2 km

London Heathrow (LHR) 25.6 km

Train

Clapham Junction800 m

Underground

Fulham Broadway 1.7 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Free Wi-Fi in public areas

Parking

GBP 20 per day

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Locker room
Lift
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu

Spa & Leisure

Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Location

34 Lombard Road, London, United Kingdom, SW11 3RF

Map view

street view

34 Lombard Road, London, United Kingdom, SW11 3RF

City landmarks

Museum

Victoria and Albert Museum

2.9 km

Museum

Science Museum

3.1 km

Museum

Natural History Museum

2.9 km

Westminster Bridge Road Riverside Building

Coca-Cola London Eye

5.4 km

Garden

Buckingham Palace

4.2 km

Museum

National Army Museum

2.1 km

Church

Chelsea Old Church

1.5 km

87-135 Brompton Rd

Harrods

3.4 km

Museum

The British Museum

6.5 km

24 Cheyne Row

Carlyle's House

2.0 km

Hospital

Royal Hospital Chelsea

2.3 km

Stadium

Stamford Bridge

3.1 km

Zoo

Battersea Park

2.2 km

Cheyne Walk

James Abbott McNeill Whistler Statue

1.3 km

Park

Hyde Park

4.2 km

Lots Road Chelsea Harbour

Design Centre

910 m

Church

Brompton Cemetery

1.8 km

Garden

Chelsea Physic Garden

1.9 km

Fulham Palace Bishops Avenue Fulham

Fulham Palace

2.7 km

Hospital

London House

620 m

Park

Clapham Common

2.3 km

Park

Wandsworth Common

2.0 km

48-50 St. John's Road Battersea

Recipease Clapham

1.1 km

Chelsea Bridge Rd

Chelsea Bridge

2.5 km

Bridge

Albert Bridge

1.7 km

Bridge

Battersea Bridge

1.8 km

Museum

Chelsea Football Club

3.0 km

Nearby

100 York Rd

York Gardens Library

430 m

Amusement Park

Fred Wells Gardens

380 m

Restaurants

Banyan on the Thames

140 m

Falcon Wharf 34 Lombard Road Rafayel on the Left Bank

Motu Indian Kitchen

10 m

Lombard Road

Afternoon Tea at Rafayel on the Left Bank

40 m

34 Lombard Road Falcon Wharf

ZuZu Grill

40 m

Falcon Wharf 34 Lombard Road

Waterside Bar & Restaurant

1.8 km

The Boulevard Imperial Wharf

The Candlemaker

480 m

136 Battersea High Street

Varanasi Chefs

480 m

142 Battersea High Street

Caravela restaurant

460 m

145-149 Battersea High Street

Manna Dew

480 m

169 Battersea High Street

The Woodman

630 m

60 Battersea High Street

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

6.8

Location

7.0

Service

6.8

Dining

6.8

Luke

United Kingdom, January 2025

5.0/10

I had a mixed experience at Rafayel Hotel & Spa during my stay. The view from the George V suite was lovely, but the lack of privacy in the bathroom and the outdated facilities left much to be desired. The hotel has great potential, as the staff were friendly and the room was spacious, but several details need attention to truly justify its 5-star status.

Rooms

6.0

The George V suite was decent-sized with a lovely view of the Thames, but the massive window between the bathroom and bedroom offered no privacy. The lighting system was overly complicated and there were no bedside clocks or proper toiletries provided.

Service

5.0

While the staff were pleasant, the service felt lacking in efficiency. I had to call reception on my mobile because the room phone didn’t work, and the general attitude from the front desk was aloof.

Location

7.0

The hotel is located in Battersea, which is a bit out of the way, but it's only a short bus ride to central London, making it convenient for attending events like fireworks in Battersea Park.

Dining

5.0

Breakfast in the Banyan on the Thames was average and similar to standard hotel offerings. The timing for breakfast didn't start until 8 AM, which felt a bit late for hotel guests.

Facilities

5.0

The gym was well-equipped but lacked towels, and the spa area felt outdated and unclean. Improvements in cleanliness and updates to the decor would enhance the guest experience significantly.

Avery

United Kingdom, January 2025

5.6/10

I had a mixed experience during my stay at the hotel. The rooms were spacious and comfortable, but there were several issues with the service that detracted from the experience. The dining options were somewhat limited, but I enjoyed the breakfast. Overall, while there were positives, the negatives significantly impacted my impression.

Rooms

5.0

The room was spacious, though it had a strange smell and felt a bit worn down. I expected a luxurious experience based on the website's claims.

Service

5.0

The staff at the front desk were quite aloof and unhelpful, which was disappointing. I also encountered a rude waiter during breakfast that left a bitter impression.

Location

5.0

The location was decent for getting around, not too far from central attractions. However, the view from my room wasn't what I had hoped for.

Dining

5.0

While the breakfast was enjoyable, I faced issues with limited options and some food items being unavailable. Additionally, the champagne service was awkward and unprofessional.

Facilities

5.0

The hotel offered standard amenities, but service issues tarnished the experience.

Richard

United Kingdom, January 2025

6.8/10

My stay at Rafayel Hotel & Spa was marked by spacious rooms and friendly staff, making it a pleasant experience. although there were some maintenance issues that could benefit from attention. The views by the Thames were beautiful, and the shuttle service to local transport made exploring London easy. However, the distance from central London was a slight drawback.

Rooms

8.0

The room was large and airy with lovely high ceilings and floor-length windows. though I noticed some signs of wear and tear. The tea and coffee facilities were a bit inconveniently located, which made it feel awkward.

Service

9.0

The staff were consistently friendly and professional, catering to my needs well. although there were moments when things could have been better organized.

Location

7.0

The hotel is a bit out of the way from central attractions, but I enjoyed the short walk along the river to Battersea Square with its restaurants and bars. and found the shuttle service very convenient.

Dining

8.0

Dining at the hotel was a highlight; with quality food and great variety overlooking the river. though the breakfast options could be more expansive.

Facilities

6.0

While the gym was well-equipped and the parking was secure, the spa facilities were quite small for a hotel promoting itself as 5-star. and I encountered some maintenance issues with the pool area.

Jonathan

United Kingdom, January 2025

6.8/10

My stay at Rafayel Hotel & Spa was a mixed bag. The location by the Thames provided beautiful views, but I faced some significant issues with my room and the service. While the dining experience had potential, it was let down by some disorganization. Overall, it felt like the hotel didn't live up to the 4-star standard I was expecting.

Rooms

6.0

The room was spacious, but I faced a few issues. The air conditioning was either too cold or completely off, and the bed was smaller than I hoped for two people. The lack of proper maintenance was noticeable.

Service

5.0

The staff seemed distracted and not particularly welcoming. I reported issues with my shower and received little follow-up, which was disappointing for a hotel of this caliber.

Location

8.0

The location was perfect for evening strolls along the river. It provided a quiet environment for sleeping, even though it was slightly tricky to get into the heart of the city.

Dining

7.0

Breakfast had some great options, particularly the cooked items, but it was let down by service delays. Some of the hot food ran out and wasn't replenished in a timely manner.

Facilities

6.0

The facilities included essential amenities like housekeeping and room service. However, I felt there was an overall lack of organization in various areas, including dining.

Hannah

United Kingdom, October 2024

6.2/10

I had a pleasant stay at Rafayel Hotel & Spa. the staff were exceptionally professional, contributing to a welcoming atmosphere. The location by the Thames is convenient, though getting to the nearest tube station requires a bit of a walk. The decor was unique, but at times felt a bit overwhelming. Overall, a good experience that I would recommend to family and friends.

Rooms

9.0

I stayed in a Superior Double Room which was spacious, with ceiling windows allowing for beautiful river views. The bed was huge and very comfortable, but I wished for more pillows to match its size.

Service

10.0

The staff really made my stay nice with their professionalism and willingness to assist. They genuinely created a relaxed and friendly atmosphere.

Location

8.0

The location is quite central on the river, making it easy to explore the city. However, the nearest metro is a bit of a walk away, though bus connections are handy.

Dining

9.0

I enjoyed the meals at the hotel, whether for breakfast or dinner. the menu was diverse and tasty, contributing to a satisfying dining experience.

Facilities

8.0

The hotel offers great amenities, including a gym and spa facilities, though I expected the spa to be larger. The overall setup was enjoyable.